Support

UltraGMS — Garage Manager

Contact us

The fastest way to reach us is by email at ashwinmalaiyandi@gmail.com. Please include your garage name and, if you are reporting a problem, the screen you were on and what you expected to happen.

Support hours and response times

  • Hours: Monday to Saturday, 9:00 to 18:00 Gulf Standard Time (UTC+4). Email received outside these hours is picked up on the next working day.
  • Normal requests (how-to questions, account changes, feature requests) get a reply within one working day.
  • Urgent problems — nobody at your garage can sign in, invoices cannot be raised or printed, or payments cannot be recorded — put URGENT at the start of the subject line. Urgent emails are answered within four working hours and worked until resolved.
  • Escalation: if an urgent problem has had no reply within four working hours, reply to your own email with the word ESCALATE in the subject. That thread goes straight to the product owner.
  • Languages: support is in English. Documents your garage prints (invoices, estimates, credit notes and job cards) can be set to English, Arabic, or both under Settings → Documents.

I can’t sign in

  • Owners, admins, receptionists and supervisors sign in on the Email tab with the email address and password set from the invite email.
  • Mechanics sign in on the Staff tab with their staff number, their garage code, and their PIN.
  • Forgotten a password or PIN? Your garage owner or administrator can reset it under Settings → Staff, or email us and we will help.

How do I get an account?

UltraGMS accounts are created by your garage’s owner or administrator inside the app — there is no public sign-up. If your garage does not use UltraGMS yet and you would like an account, email us at ashwinmalaiyandi@gmail.com.

Camera, microphone and permissions

The camera is used to photograph vehicle damage and parts and to scan number plates. The microphone is used only when you choose to dictate inspection or quality-check notes; speech is transcribed on your device and the audio is never uploaded or stored by us. Both permissions are optional — the app works without them, and you can change them at any time in your device settings.

Deleting your account or data

See Delete your account for how to request deletion, what is removed, and how long it takes.

Privacy

Our privacy policy explains what we collect, how it is used, and how it is protected. Use of the service is governed by our terms of service.